User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the Spacehills website and services. They set out the relationship between us and our users, covering account responsibilities, eligibility, acceptable use, promotions, payments and how disputes are handled. Please read them carefully before registering or placing any bets or wagers. By using our services you agree to comply with these terms and any additional rules published in the account area.

Account responsibilities

Users are responsible for maintaining the confidentiality of their account login details and for all activity that occurs under their account. We may require identity verification at any time and will suspend withdrawals until verification is complete. You must notify us immediately if you suspect unauthorised access. We reserve the right to suspend or close accounts where we reasonably suspect fraud, misuse, bonus abuse, or breach of these terms.

Verification and limits

We may ask for documents to verify name, age, address and source of funds as part of our checks. Account limits such as deposit, loss and wager limits may be set by you or applied by us for safety and compliance reasons. Requests to increase limits may be subject to verification and a short delay.

Eligibility requirements

To open an account you must be at least 18 years old, resident in a jurisdiction where our services are permitted and provide accurate personal information. Only one account is permitted per person. Users must not register if they are self-excluded, on any gambling exclusion list, or otherwise barred from gambling by local law.

Acceptable platform use

Our platform must be used in a lawful and fair manner. Prohibited activity includes collusion, chargeback attempts, using automated bots, creating multiple accounts to exploit promotions, or attempting to manipulate game outcomes. We may refuse or void bets and withhold winnings where we reasonably suspect prohibited activity.

General bonus and promotion rules

Promotions and bonuses are offered subject to separate promotional terms which form part of these Terms and Conditions. Bonuses may carry conditions such as wagering requirements, game restrictions, contribution weightings and time limits. We reserve the right to refuse, withdraw or amend offers in cases of suspected abuse or error and to adjust bonus terms where required by law.

Deposits and withdrawals

Payments must be made using methods supported in your region and in your account currency. Withdrawals are processed subject to verification checks and our payment procedures. We may apply reasonable minimum and maximum limits, and certain methods may be restricted for bonus eligibility. Where required, funds will be returned to the original payment method unless otherwise agreed.

Dispute resolution

If you have a complaint please contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If you remain dissatisfied, we will provide guidance on external independent dispute resolution where applicable under local rules.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be communicated by notice on the site or via your registered contact details. Continued use of our services after notice constitutes acceptance of the updated terms. If you do not accept changes you should close your account in accordance with the account closure procedure.