Get in Touch With Our Team
If you need help with your account, deposits, withdrawals, technical issues or general feedback, our support team is ready to assist. We can help with account-related enquiries, verification, payments and safety concerns, and will guide you through any issue in a professional, timely manner. Contact us for account support, technical assistance or to pass on feedback and one of our advisers will respond as quickly as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat for account issues, deposits and technical help) |
| General enquiries | [email protected] (Payments, verification queries and corporate enquiries; response within one working day) |
| Affiliate enquiries | [email protected] (Partner programmes and commission enquiries) |
| Phone | +44 20 7946 1823 (Support line for urgent account issues; Mon - Fri, 09:00 - 18:00) |
| Working hours | Live chat: 24/7; Phone: Mon - Fri, 09:00 - 18:00 |
Contact Us by Email
Email is the preferred method for detailed requests, account issues or if you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details. Providing concise information and any attachments upfront helps us resolve enquiries faster and avoids unnecessary delays.
Submit Your Inquiry
Response Time
Our support team aims to reply quickly. Most enquiries receive a response within one business day. Simple account, payment or game queries are usually handled the same day, while investigations into security, verification or complex payment issues may take longer depending on the case. We’ll keep you updated and escalate urgent matters where needed.
Feedback
We value your feedback at Spacehills. If you have suggestions, ideas or notice anything that could be improved, please let us know. All messages are reviewed carefully and used to refine the site, promotions and customer experience. Your input helps prioritise new features, fix issues and keep the site straightforward to use for everyone.