Responsible Gambling Policy
At Spacehills we take safer gambling seriously. We want every player to enjoy controlled, responsible play and we provide straightforward tools, clear information and practical support so you can manage your activity. If you ever need to step back, we make it easy to do so quickly and confidentially.
Our player protection principles
We prioritise player safety, privacy and fairness. We use monitoring to spot patterns that may indicate harm and intervene when needed. We respect customer choices, offer transparent controls and follow recognised UK safer‑gambling practices to reduce risk and promote healthy play.
Activity-control tools
You can manage how you play directly from your account. Controls include deposit limits, loss limits, session reminders and the option to take a short time-out. These tools are available 24/7 and are designed to give you clear, immediate control over your gambling activity.
Deposit limits and loss limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. You can also choose loss limits so you stop play after a set amount of net losses. Reductions are applied immediately; requests to increase limits are subject to a waiting period to help prevent impulsive changes.
Time limits and breaks
Use session timers and reality checks to remind yourself how long you have been playing. If you need a break, activate a time-out for a fixed period or use a cooling-off option to suspend access for longer. These measures are useful for maintaining balance and preventing extended sessions.
Self-exclusion
If you need to stop gambling for a longer period, you can self-exclude via your account settings or by contacting our support team. Self-exclusion prevents access to your account for the chosen duration and we will block communications related to gambling during that time. You can also choose to register with national schemes that restrict access to online gambling across multiple operators.
Signs of potentially problematic behaviour
Look out for changes in your gambling habits. Common signs include:
- Spending more time or money than intended
- Chasing losses or increasing stakes to try to win back money
- Neglecting work, family or other responsibilities
- Using gambling to cope with stress or worry
- Hiding gambling activity from others
Tips for staying in control
Set clear limits, stick to a budget, take regular breaks and use reality checks. Treat gambling as entertainment, not a way to make money. If you feel your control slipping, reduce limits, take a time-out or self-exclude and seek support.
Professional help and support organisations
If you or someone you care about needs help, speak to a professional. In the UK you can contact organisations such as BeGambleAware and GamCare for free, confidential advice and treatment options. If you prefer, our support team can assist with account controls and information on self-exclusion schemes.